Good Morning My Dear Readers,

I come to you today shaking my head at the amazing incompetence of big business.

As many of my regular readers may know from our previous site, I have had a number of computer issues as of late, with the latest being a gremlin of sorts running wild in my Internet Connection, making my connection very sporadic and choppy at best.  Both my ISP and I have run every test we can dream up  and in every case all appears to be working fine, except my connection gremlin persists.  I've also swapped out every inch of cable I can, trying to fix this elusive problem to no avail. 

Well, last week I think I finally isolated the problem to a small and seemingly common piece of computer hardware.  So like anyone I set out to replace this piece of equipment only to learn that it is no longer publicly available for sale and will take ten days to acquire from my ISP or three weeks to specially order from my favorite supplier.

Just as my frustrations were mounting I found my savior, a big government computer supply company out of Ontario just happened to have a Rolls Royce Version of the piece I need in stock.  This piece is a little more techie and pricey then I really need but I said "what the heck" and placed the order.  Here, the nightmare begins...

I place my order, all seems well.  WRONG!!

First my order is screwed up due to a misunderstanding over shipping and billing addresses.  I call them back, I get a lady I can barely understand, who when I try to explain the problem pulls attitude and hangs up on me.  Now, I'm pissed, but my day is booked solid and I don't have time to fight with them so I let it go and go about my day,  assuming that due to the glitch and the fact that my Credit Card was showing no transactions that the order with "Miss Attitude"  was null and void and had not gone through.  No big deal.

Later in the evening I replace my order this time online in order to save myself the human aggravation.  All is well.

This morning I receive a series of E-mails from the computer supply company confirming my order and shipping information.  The only problem, its multiple E-mails showing two different Order Numbers.  So I can only assume that now they are shipping me my order TWICE, so now instead of having one extremely pricey, hard to find piece of Hardware on its way I now have two.  Due to the difficulty involved in acquiring this hardware, I maybe able to live with receiving two of them, I can either keep the extra one as back up or pawn it off on someone in need of it.

Getting two when I only needed one, a little more annoying but manageable.  So just for the heck of it I call my Credit Card Company, only to find out that I was TRIPLE BILLED!!!!

O.k. so, I wanted to order one piece of expensive hardware.  They ship me Two.  Bill me for Three!!!


So now I'll spend the next couple days (maybe weeks) fighting with both the supplier and Credit Card Company to try and figure out what happened, who screwed up, and get the darn thing sorted out.

If people can't speak the language, they  shouldn't be in customer service.
If your hot headed and prone to pulling attitude You shouldn't be hired to work in Customer service.
If your an incompetent Moron who can't get a simple order straight without screwing it up, you shouldn't be working in sales.

Yanno, forced sterilization and perhaps extermination of IDIOTS might not be such a bad idea after all.


Until next time,
D.